Student Services

  • IT Help Desk

    Whether you are buying a laptop at discount, submitting an assignment through the Blackboard learning management system, or just logging on to your WSU Gmail account, Information Technology Services at Worcester State University is hard at work behind the scenes delivering a smooth and productive technology experience. We are responsible for the campus' computing, network, and data resources, and we ensure the availability and support of hardware, software, network, and communication resources. We also operate the campus technology Help Desk.

    Our integrated information technology support includes:

    • Computing facilities for administrative information systems
    • Voice, data, and video communications networks and services
    • Technological resources for teaching and research needs
    • Related services and support
  • Get Up to Speed with WSU’s Technology

    As a new student at WSU, navigating our technology services can be a bit overwhelming. Here’s how to get started:

    • Set up your WSU Gmail account as soon as you submit your deposit. This account will be your official means of communication at Worcester State. Offices and professors will begin to contact you through this account regarding placement testing, course scheduling, and other important matters. Your Gmail account comes with 25+ gigabytes of storage for documents, email, calendar, websites, and more.
    • Log in with your WSU login credentials and familiarize yourself with our student portal, community.worcester.edu. This WSU community portal contains links to our Blackboard learning management system, WSU Gmail, WebAdvisor, and more.
    • Review our recommended laptop purchase program. We require all students to have laptops. Through our purchase program, you can take advantage of special pricing on hardware from Apple or Dell that we have vetted for durability, reliability, and supportability. When you purchase a laptop through our program, we provide on-campus support free of charge and a complete-care warranty for the length of the manufacturer’s warranty.
    • Watch how-to videos and read tips about our Blackboard learning management system and WebAdvisor academic tracking portal
       
    Contact the Help Desk

     Our Help Desk is here to help you troubleshoot computer problems, answer reports of network outages, handle service requests, and more. To request assistance:


    Day Support (during the semester)
    Monday - Thursday
    8:15 a.m. - 7 p.m.
    Friday
    8:15 a.m. - 3 p.m.

    Day Support (during summer and winter sessions)
    Monday - Thursday
    8:15 a.m. - 4 p.m.
    Friday
    8:15 a.m. - 3 p.m.

    Closed holidays and the week between Christmas and New Year’s day

    Visit the Laptop Repair Depot
    The Laptop Repair Depot staff is here to troubleshoot—and fix—your computer hardware and software problems. If you purchased your computer though our laptop purchase program, service is covered by the manufacturer’s warranty. If you’d like us to work on a computer not purchased through our program, you’ll pay a $20 fee per incident plus the cost of any parts. 
     
    Purchase Discounted Software
    Visit our software web page for information and access to free and discounted software available to students, including Minitab, SPSS, Auralia, the Adobe Creative Suite, Microsoft Office, and more.